FAQ

What is the delivery time with free ground shipping?

Canada: Approximately 1-7 business days.
USA: Approximately 7-10 business days. Customs may delay shipment.
International: 10-15 business days. Customs may delay shipment.

What types of payment do you accept?

Visa, Mastercard, American Express and ApplePay.

Can I drop off my watch at the repair department location?

Our repair department and warehouse office are not open to the public. All repairs must be mailed in to our repair department after you have received your return authorization. See our service and return (links) sections for more info.

Can I get extra links, batteries or other parts for my watch?

Yes. Extra links and replacement parts can be ordered by emailing us at service@tensewatch.com or calling us at 1-604-474-0422. Please indicate whether you need links, a band, a crystal, a battery or something else.

How do I adjust my watch size?

Each Tense Watch comes with a customized tool for sizing our watches.

How do I get a user manual for my watch?

Please email service@tensewatch.com or call us at 1-604-474-0422.

Which countries does Tense ship to?

Australia, Belgium, Canada, Denmark, Finland, Iceland, Ireland, Japan, Luxembourg, Netherlands, New Zealand, Norway, Poland, South Korea, Spain, Sweden, United Kingdom and the United States.

How long is the warranty for?

Our warranty lasts for a period of 2 years on manufacturers defects after original purchase from an authorized Tense dealer.

What does the warranty cover?

Our limited 2-year warranty covers defects in mechanism, materials and workmanship. It applies to all parts except normal wear and tear on wood cases, wood bands/straps, power cells, and crystals. Malfunction or deterioration due to accidents, negligence or misuse is not covered by the warranty. Opening the case back will void the warranty.